If you have connected to a VisualTime test or demo server, then you want to connect to a production server, VisualTime may still connect to the test server instead of the production one.

This happens because the VisualTime Windowss app automatically stores the address of the last server where it was connected to.

How to connect to a different server:

1. Before launching VisualTime, delete the visualtimesettings.vtxml file found in your Windows temp folder.
2. To to that, open your Windows Start menu and choose Run.
3. Type cmd to start a DOS command window.
4. In the DOS window type

del %temp%\visualtimesettings.vtxml

5. Run VisualTime again and enter the correct URL when prompted.

More information:

The visualtimesettings.vtxml file will be recreated automatically every time the program is run so you don't have to type in the URL everytime.
If you're switching from one server to another you will need to delete it manually before running VisualTime.
The visualtimesettings.vtxml file has no effect on the web interface (VisualTime WebAccess).

Also, if you use Internet Explorer and cookies are enabled, just browsing the VisualTime launch page will update the cookie which in turn will reset the connection information. The information stored in the cookie takes precedence over the visualtimesettings.vtxml file.